Frequently Asked Questions

Shipping and Returns

When will my order be sent?

We send out both standard and express shipping orders daily from Monday to Friday. Please allow up to 24 hours for processing before your item is shipped. During high traffic periods (including but not limited to Christmas, Valentines Day, Mothers’ Day), dispatch times may vary. If you have a question about when your order will be dispatched, please contact us at

How can I track my order?

Once your order has been packaged and dispatched, you will receive an email with a tracking number. You can then track your order through the nominated carrier website. Please check your junk mail in case the e-mail ends up in there.

What shipping options are available?

For orders over $150 we offer free standard shipping which takes between 3-10 business days depending on the delivery location. 

We offer express shipping for a flat fee of $15. Express shipping takes between 1-2 business days for all metro areas, times will vary for regional areas. 

Orders under $150 will be shipped via standard shipping for a flat rate of $10.

For more information visit our shipping policy page HERE.

Can I combine multiple orders to qualify for free shipping?

Unfortunately, we are unable to combine orders to separate delivery locations for free shipping. Each order must meet the minimum spend requirement individually. 

Can I change my order once it has been placed?

If your order has not yet been shipped, we may be able to assist you in changing the shipping address or something else about your order. Please email us at as soon as possible and we will do our best to assist. 

Where do you ship to?

We deliver Australia wide. 

Do you ship Internationally?

We don’t currently ship overseas but if this is something you are interested in, please send us an e-mail to, we would love to chat.

What is your refund policy?

Each one of our orders is packed with lots of care and attention to detail. On the rare occasion that an item arrives damaged or faulty, we want to work with you to find a solution that you're happy with. We will assess all returns on a case-by-case basis and we may request photos of the damage.

More information about can be found in our Returns & Refund Policy HERE.

What happens if my gift is damaged in transit?

We will gladly offer a replacement on any items that are damaged in transit. Please send an e-mail to within 72 hours of delivery and please be sure to include your order number.


Can I add a message to my gift box order?

Yes, we offer the option to include a gift message with each order. We'll handwrite your message on our complimentary Cookit postcard.

Be sure to select the 'is this a gift?' box before adding your product to cart. A message box will appear where you are able to write your message with a 300 word limit.

Do you offer personalisation?

For individual gift box orders, we do not offer personalisation but we can work with you for bulk orders to customise and personalise gift boxes.

Do you offer bulk orders?

Yes! Our minimum order for bulk gift box orders is 10. Please send an e-mail to for more information.